Book/Cancel & Appointment

Do you need to see a Doctor? See below for alternative services that may be more suitable.

Managing Your Appointment Online

Patient access save’s you time when booking/canceling appointment, ordering prescription and updating your information. To register to use this online service firstly you need to request your registration details from us, please bring down a form of identification and you will be given your unique access details

Urgent Appointments

If you feel that your appointment is of an urgent nature then we would ask that you contact the surgery at 8:00 in the morning. This will enable us to ensure that we can offer the most suitable appointment time.

Housebound Patient? Request A Home Visit

Please telephone reception if you require a home visit.

Home visits are only available for housebound patients, or for severely unwell patients. If you request a home visit you may need to speak to the doctor to help assess the nature of your condition and urgency, this will take place before a visit is agreed.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Practice.

Types of Appointments

Seven Day Access

​In need of an appointment, outside of GP opening hours?

The HMR (Heywood, Middleton and Rochdale) seven day access service, in partnership with BARDOC, went live in early December 2015 allowing patients to have access to evening, weekend and bank holiday appointments.

The service gives patients more flexibility in where, when and how they use local health services. It helps those who struggle to get to the doctors during the week, because of work and family commitments.

While patients may not get to see their own doctor during these hours, the GP or nurse they do see will have access to the patient’s medical record, subject to their consent.

Appointments are available at the following times:

6.30pm – 9pm weekdays
8am – 6pm Saturdays and bank holidays
10am – 1pm Sundays

For appointments please phone 0161 763 8292. Appointments are available at hubs across the borough.

This service can currently be accessed at the following locations in Heywood, Middleton and Rochdale:

  • Littleborough Health Centre, Featherstall Road, Littleborough, OL15 8HF
  • Rochdale Infirmary, Whitehall Street, Rochdale, OL12 0NB
  • Phoenix Centre, Church Street, Heywood, OL10 1LR
  • Middleton Health Centre, Middleton Way, Manchester, M24 4EL
  • http://bardoc.co.uk/7-day-access-service/

Paediatric Nurse Practitioner

Parents/Carers are now able to refer directly to the Paediatric Nurse Practitioner Clinics, via the Single Point of Access. If the child/young person meets the referral criteria, they are invited to ring 01706 676777 to book a same day clinic appointment (subject to availability).The Single Point of Access is operational from Monday to Friday 8am to 6pm and Saturday 8am to 2pm.

Children/Young People under 19 years old who live within the borough of Rochdale (HMR) – Referral Criteria:

  • Exacerbation of Asthma
  • Coughs and colds
  • Sore throats
  • High Temperature
  • Ear ache
  • Rashes
  • Vomiting
  • Loose Stools
  • Abdominal Pain
  • Generally unwell

Minor Eye Conditions

​People in the Rochdale borough can now benefit from a new minor eye conditions service.

The service, commissioned by NHS Heywood, Middleton and Rochdale Clinical Commissioning Group (HMR CCG), sees local opticians providing treatment for eye conditions including red eye or eyelids, dry eye or uncomfortable eyes, irritation and inflammation of the eye, flashes and floaters, in-growing eyelashes or sudden loss of vision.

People with these eye symptoms can make an appointment directly with participating optometrists. This will help free up GPs to see other patients and reduce the demand for urgent hospital appointments.

Major eye conditions such as cataracts, diabetic retinopathy and glaucoma will continue to be referred for specialist treatment at the appropriate setting

The Minor Eye Conditions Service covers:

  • Red Eye or Eyelids
  • Dry eye – gritty and uncomfortable eyes
  • Irritation and inflammation of the eye
  • Significant recent sticky discharge from the eye or watery eye
  • Recently occurring flashes and floaters
  • Painful eye
  • Ingrowing eyelashes
  • Recent and sudden loss of vision
  • Foreign body in the eye

The Dental Access Centre

​In Rochdale provides emergency dental treatment to patients who are in acute pain.

Patients may make an appointment by telephoning the centre on – 01706 676367

Dental Access Centre,
90 Whitehall Street,
Rochdale,
OL12 0ND

For emergency treatment after 6pm on weekdays or anytime at the weekend or on bank holidays, patients should contact the local out of hours service on 0161 763 4242. Patients will be assessed over the telephone, prioritised according to need and offered an appointment if necessary at a specific time and place.

Physio Service

​Patients should complete the online self referral form which can be accessed via this link : Physiotherapy Service

If patients have any questions about this service or they are unsure whether they are eligible, they may telephone the local centre: Heywood Middleton Rochdale – 0161 716 5888

Patients aged 16+ may self refer using the following criteria:

  • Musculoskeletal problems e.g:
  • Back pain
  • Neck pain
  • Painful Joints
  • General Soft Tissue sprains and strains
  • Sports Injuries
  • Work related injuries
  • Postural problems

Patients not self refer but see their GP urgently if they have had any of the following symptoms since the onset of the problem:

  • Back pain which is causing bladder or bowel problems (difficulty passing water)
  • Sudden weight loss without trying
  • Dizziness with loss of hearing of one or both sides, black outs, falls
  • Previous history of cancer or undergoing treatment for cancer

Self Referral is not an option if:

A patient:

  • Is under 16 years of age
  • Has neurological, breathing or continence problems

Patients should complete the online self referral form which can be accessed via this link : Physiotherapy Service

If patients have any questions about this service or they are unsure whether they are eligible, they may telephone local centre: Heywood Middleton Rochdale – 0161 716 5888

Patients aged 16+ may self refer using the following criteria:

  • Musculoskeletal problems e.g:
  • Back pain
  • Neck pain
  • Painful Joints
  • General Soft Tissue sprains and strains
  • Sports Injuries
  • Work related injuries
  • Postural problems

Patients not self refer but see their GP urgently if they have had any of the following symptoms since the onset of the problem:

  • Back pain which is causing bladder or bowel problems (difficulty passing water)
  • Sudden weight loss without trying
  • Dizziness with loss of hearing of one or both sides, black outs, falls
  • Previous history of cancer or undergoing treatment for cancer

Self Referral is not an option if:

  • Under 16 years of age
  • Neurological, breathing or continence problems

Podiatry Services

​Who can Self Refer?

You must be 16 years of age or over with foot problems and registered with a Heywood, Middleton & Rochdale GP. Parents or guardians can refer their children under the age of 16 years.

Problems:

  • Foot infection
  • Ingrowing Toenail
  • Thickened nail
  • Corns/Callus
  • Foot related knee pain
  • Previous foot surgery
  • Achilles/ankle pain
  • Foot ulcer
  • Pained curved nail
  • Dry skin
  • Heel pain
  • Painful flat feet
  • Forefront pain

When Should I not Refer?

Self referral is not an option for:

  • Routine nail cutting and skin care including corns and callus in healthy patients
  • Verruca
  • Bunions
  • Fungal Nail Infections

PLEASE ASK AT RECEPTION FOR A PODIATRY SELF REFERRAL LEAFLET or Complete and print this form: Podiatry Self Referral Form

Living Well Rochdale

​Ready to make some lifestyle changes? Want to live well and stay healthy

Living Well can support you with…

Oral Health – support for a healthy mouth and a healthy smile

Stop Smoking – get help to quit smoking (you are 4 times more likely to quit with us than going it alone)

Physical Activity Referral Scheme – helping you do physical activity whatever your needs and abilities

Health Trainer Service – support with improving your lifestyle and health

The team can work with you to make changes to your health and wellbeing, and we work right across the borough in various easy to get to venues.

Living Well coaches to help you to work on two or more of these areas – low mood, weight, getting more active, smoking and reducing alcohol.

So, what are you waiting for? If you’re feeling inspired and want to find out more call on 01706 751 190.

Or take a look at our livingwell_leaflet_

And you can download our Living Well Referral Form to refer yourself

Mental Health

Adults Mental Health Services

Thinking Ahead

Thinking Ahead, which replaces Healthy Minds, provides help with everyday issues that affect your mental wellbeing and provides professional support for more common mental health difficulties, such as anxiety and depression. The service is available to people over the age of 16 years who are registered with a GP in the Heywood, Middleton and Rochdale areas.

You can call Thinking Ahead directly on: 01706 751 180

You can also access the Thinking Ahead service by completing their online form so they can get in touch with you directly. They are open Monday – Friday, 8:30am to 5:30pm (excluding Bank Holidays).

https://www.iaptportal.co.uk/ServiceUser/SelfReferralForm.aspx

Please note: this service is unlikely to be suitable for you if you are at immediate or imminent risk to yourself or others but the following alternatives are available:

The Sanctuary: 0300 003 7029. Overnight mental health crisis line, from 8pm – 6am (for clients over 18 years old only).

The Samaritans: Freephone 116 123. 24 hours each day, every day. Talk to them any time you like, in your own way, and off the record about whatever’s getting to you.

CALM (for males): call 0800 58 58 58 or use the web-chat at: www.thecalmzone.net (5pm – midnight).

PAPYRUS: call 0800 068 41 41 or text 07786 209 697. For children, teenagers or young people up to age 35: (Mon-Fri: 10am-10pm, Weekend: 2pm-10pm, bank holidays: 2pm-5pm).

Silverline: 0800 470 8090. This is for people over 55 years.

A&E: Open 24 hours each day, every day.

You can also visit the following websites for further help and support:

www.fivewaystowellbeing.org

www.bigwhitewall.com


Under 18’s Mental Health Services

#Thrive
#Thrive is a brand new service for children and young people aged up to 19 years who are experiencing emotional health and wellbeing issues (e.g. feeling stressed, worried or not being able to enjoy things. It is available for all those who live or are registered with a doctor in the Rochdale Borough (which includes Heywood, Middleton and Rochdale).

As well as providing the more traditional types of support, such as one-to-one or group counselling sessions, the service aims to provide lots of other support aids, such as general lifestyle advice including how to maintain a healthy diet, increase your social and physical activities. They can also help by signposting you to sports, drama, music and arts groups. #Thrive can also provide advice to parents, carers and anyone that works with a child or young person.

If you would like some help or support or just have a question, you can currently contact #Thrive from Monday to Friday between 9 am and 5pm via the following options:

Tel: 0161 716 2844

Fax: 0207 019 7418

Alternatively, you can visit their webpage 24/7 at:

www.healthyyoungmindspennine.nhs.uk/Thrive

In the very near future you will be able to ask for support via an online system and they will also be opening a new central hub based in Rochdale, which has been named by previous users of the service: “Around the Corner”. This will be friendly, informal and welcoming and there will be a café where you can pop into chat with staff. If you are unable to make it to Rochdale, there will be sessions at venues across the borough – please contact Thrive for more details.

Kooth
Kooth is a new online service, which provides safe and anonymous online support for young people between 11 and 25 years old. Online help is available daily at the following times: Monday to Friday from 12pm to10pm and Saturday and Sunday from 6pm to10pm. To register, please visit their website at the following address: https://kooth.com/


Addiction Services

Renaissance
The renaissance team are the single point of contact for people (over 18) living in Rochdale Borough who need support with issues affecting their health and wellbeing. This could include drugs and alcohol, low level mental health problems and homelessness amongst others. If you are unsure where to get help from they can assist by signposting you and referring you to the most appropriate services for your needs. They also offer advice to people who are indirectly affected such as concerned family or friends or professionals working with a client

To access Renaissance you can: call them on 01706 924883 (Monday to Thursday 9.00 am to 5.00 p. and Friday 9.00 am); call into the office (Renaissance House, 72 Drake Street Rochdale, OL16 1PY – Monday to Friday, 9.00am to 12.00 pm and 12.30pm to 4.00 pm) or email them at: [email protected]

You can also find information on their webpage: www.rochdale.gov.uk/addiction

Alternative Ways to Contact Us

  • Email Us (Available 24/7. Recieved Within Working Hours)

    [email protected]

  • Text Surgery (This Mobile Number Does Not Receive Incoming Calls)

    07780 793 149

  • Call Surgery (Click Here To View Telephone Opening Times)

    0161 654 4103

Pre-bookable Appointments

Did you know that you can book your GP or nurse appointments up to 4 months in advance? If you leave your mobile number we will also send you a text message to remind you 1 day before your appointment!

Standby Patient List

(…if there’s a cancelation we’ll ring you!)

We do have cancellations during the day due to our continued efforts to encourage patients to cancel their unwanted appointments. We recognise that access can sometimes be difficult at busy times. In order to help our patients obtain an appointment when the require one, we are piloting a new system whereby you can be added to our cancellation list and then one of the support team members will give you a call if we have a cancellation. We hope that this will improve access to our appointments during busy periods.

Extra Info

"Welcome to our Practice, we are proud of our fantastic team. We welcome new patients to join our practice; come and experience healthcare as it should be"

Dr L Thompson

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