Practice Policies

The Practice has a number of policies in place; should you require a copy of any of the polices please email the practice manager at: [email protected]

Chaperone Notice

All patients are entitled to have a chaperone present for any consultation, examination or procedure if you would like one.

Wherever possible we would ask you to make this request when you book your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will try to provide a formal chaperone at the time of request.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our chaperone policy or have any questions or comments regarding this please contact the Practice Manager.

Confidentiality & Medical Records

The practice complies with both data protection and access to medical records legislation. Identifiable information about you will only be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Practice Privacy Notice

Please click here to view our Practice Privacy Notice

Infection Control Statement


This practice is committed to the control of infection within the building and in relation to the clinical procedures carried out within it. This statement has been produced in line with the Health and Social Care Act 2008 and details the practice’s compliance with guidelines on infection control and cleanliness

The author of this statement is Victoria Buckland

Infection Control Lead

The practice’s clinical lead for infection control is Colette Cheshire Beeson The practice’s non-clinical lead for infection control is Gemma Roberts

Audits relating to Infection Control

The following audits relating to Infection Control have been undertaken at the practice between the dates of May 2018 and November 2018

Practice Policies, Procedures and Guidance relating to Infection Control

The practice maintains the upkeep of t policies, procedures and guidance related to infection control. These policies, procedures and guidance are reviewed and updated annually as well as being amended on an on-going basis to keep up with changes in regulation and internal changes.

Extra Info

"Welcome to our Practice, we are proud of our fantastic team. We welcome new patients to join our practice; come and experience healthcare as it should be"

Dr L Thompson

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